Updated June 8th 2018
What information do we collect?
We collect solicited personal information from you when you register on our site, subscribe to our newsletter, purchase an item from us, respond to a survey or fill out a form. When interacting with our website, where appropriate, you may be asked to enter your: name, e-mail address, phone number, country or city of residence and other personal information where it is reasonably necessary for one or more of the business’s functions or activities. You may, however, visit our site anonymously or choose to use a pseudonym.
IF YOU ARE SITUATED IN THE EU, PLEASE SEE THE SECTION “ADDITIONAL EU DISCLOSURES” THAT PERTAIN TO OUR COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA AND ADDITIONAL RIGHTS YOU HAVE UNDER APPLICABLE LAW.
What do we use your information for?
Any of the necessary information we collect from you may be used in one of the following ways:
- To personalise your experience (your information helps us to better respond to your individual needs).
- To address feedback (we may contact you in response to your feedback submitted through our surveys)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
- To send periodic emails. The email address you provide may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information. You can unsubscribe at any time.
How do we protect your information?
All personal information you provide is stored in our secure database. Reasonable steps have been implemented in order to protect your personal information from interference, misuse, loss, unauthorised access, modification, and disclosure when you enter, submit, or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.
ADDITIONAL EU DISCLOSURES
OUR ROLE AS DATA CONTROLLER AND DATA PROCESSOR
Mind Life Services Pty Ltd (“Mind Life Project”) generally acts as the data controller of your information submitted through our website.
If you are situated in the EU and have any complaints regarding our privacy practices as data controller, you have the right to make a complaint at any time to your local Supervisory Authority. We would, however, appreciate the chance to deal with your concerns before you approach your Supervisory Authority so please contact us in the first instance. Please see our contact details below in the section titled “Contact Us”. If you are situated in the EU and have a complaint, please contact us at [email protected]
All prices stated on the current website are denominated in Australian Dollars (AUD) and all orders are processed in Australian Dollars (AUD). All prices include GST when purchased in Australia and exclude GST when purchased elsewhere. Your bank may charge you a fee to transact in AUD, please refer to your bank terms and conditions for more information.
When purchasing from Australia your order will include GST to the value of 10% of your total invoice. When purchasing from outside of Australia you declare that you are not in Australia and will not be making use of the supply in Australia, your purchase is GST free.
How do we protect cardholder data?
All transactions are processed via a third party PCI Compliant provider called Stripe. We do not store cardholder data for longer than is necessary to process the payment through our payment gateway, and these details are never stored in our database at any time. Mindful in May staff, contractors and developers have no access at any time, under any circumstances to any card data entered into the website.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
The services contained in this section enable Mind Life Project to monitor and analyse web traffic and can be used to keep track of User behaviour. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
Opting Out and Unsubscribing
If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email. You may also choose to contact us using the contact information provided under the section ‘Contact’.
We take all reasonable steps to ensure your personal details are up to date, correct, and complete. At any time, you have the right to:
- Review the personal information you have supplied us
- Request that your personal information may not be used to contact you
- Request that your personal information be removed from any solicited list used by us
- Request that your personal information be deleted from our records
- To opt out of being contacted by us
Correction of personal information
You may, at any time, request access to the personal information, which we hold about you by sending an email to [email protected] We will respond to such request within a reasonable time of it being received by us, without any charge to you. We will take such steps as are reasonable to correct information to ensure that it is accurate, up to date, complete, relevant and not misleading.
Comments, feedback, testimonials
If you provide us with comments, feedback or testimonials, whether written, verbal or otherwise, you consent to us using this information and or likeness in our marketing collateral. Please note we will not identify you by name unless you have given us permission to do so. Should you wish to revoke any information you have provided us please advise us by contacting [email protected] and we will remove reference to your remarks in any future collateral.
For any further enquiries please contact us at [email protected]